Help & FAQ

SmartVest is an investment platform that connects investors with plans, verified financial advisors, and partner businesses (such as insurance and banking) in one marketplace.

Investing always carries risk and SmartVest never guarantees specific returns. We focus on transparency: every balance is derived from a clear ledger of your deposits, profits, and withdrawals.

As a customer you can invest in plans, track your portfolio, browse the marketplace, book advisor meetings, earn referral commissions, and get help from our assistant — all from your dashboard.

When you choose a plan and confirm payment, your deposit is recorded as pending until our team verifies it. Once verified, the contract becomes Active.

That status means we have received your investment request but have not yet verified the payment. After verification an admin approves the contract and it becomes Active.

Your available balance = your deposits + profits + referral commissions − withdrawals − active investments. It is computed directly from your transaction ledger, so it always reflects reality.

Open your dashboard, tap Withdraw, choose PayPal or Interac e-Transfer, and enter the email for your payout account. Requests are reviewed before the funds are sent.

The minimum withdrawal is $10.

No. Payouts go to an email-based account (PayPal or Interac e-Transfer), so identity verification is not required to request a withdrawal.

If a withdrawal is rejected, the amount is automatically refunded to your available balance.

You may be matched with an advisor automatically. You can also browse the advisor directory and book any verified advisor yourself.

From the advisor directory tap "Book an Appointment" (when signed in) to jump to your dashboard with that advisor selected, pick an available time, and confirm. You can cancel from My Appointments.

Yes — from the My Advisor tab you can request a different advisor. The request is reviewed by our team.

There are four tiers — Bronze, Silver, Gold, and Platinum. As your referral network grows, your tier rises and your commission rate increases (up to 12% at Platinum).

You earn commission when someone you referred makes an investment that is approved. The commission is credited to your balance automatically.

It is a catalog of products and services (insurance, banking, and more) offered by verified partner businesses. Only admin-approved listings appear publicly.

Open the product or package and request info. Your inquiry is sent to the business and tracked under My Requests.

From your Profile tab, submit an upgrade request to become an Advisor or a Business. Our team reviews it and notifies you of the outcome.

You enter payout details (method + email) each time you request a withdrawal, so you can use a different account whenever you like.

Sessions use a short-lived access token plus a rotating refresh token that renews automatically. If you are still logged out unexpectedly, sign in again; if it persists, contact support.

The first responder is an AI assistant available any time. It can answer common questions instantly.

In Live Support, use "Talk to a Human" to escalate. A team member will join your conversation.